Lost or stolen cards or unauthorized card use should be reported immediately
as follows:
Online at Cardinal Card Account
 Manager
Contact the ID office Monday through
Friday 8:00AM - 4:30PM at 518-564-
2035 or toll free 1-877-778-
CAS1(2271).
REPLACEMENT FEES
• The fee to replace a damaged card is
$5.00 (you must present the damaged
card to receive this discounted fee)
• The fee to replace a lost or stolen card
is $15.00
MANAGE YOUR ACCOUNT ONLINE | 
