Lost or Stolen ID

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LOST OR STOLEN CARDS

Lost or stolen cards or unauthorized card use should be reported immediately as follows:

  1. Online at Cardinal Card Account Manager
  2. Contact the ID office Monday through Friday 8:00AM - 4:30PM at 518-564-2035 or toll free 1-877-778-CAS1(2271).

HOW CAN I INVALIDATE MY CARD IF I DON'T HAVE THE ISO AND BANNER NUMBERS THAT ARE NEEDED?

  • You can access your ISO# and Banner # by logging into MyPlattsburgh portal and then selecting "My Banner/Net ID' from the Personal Section.
  • When you have that information you can then report your card lost or stolen online at the Cardinal Card Acount Manager by selecting I'm New Here. 
  • You will be emailed a password at which point you can login and invalidate your card.

REPLACEMENT FEES

  1. The fee to replace a damaged card is $5.00 (Your damaged card must be presented to receive this discounted fee)
  2. The fee to replace a lost or stolen card is $15.00