Cardinal Card FAQ's

How do I open a Cardinal Cash Account?

Every SUNY Plattsburgh student has a Cardinal Cash account; there is no need to "open" an account. All that is needed to access the functionality of Cardinal Cash is a deposit.

How do I close my Cardinal Cash account?

Students may close accounts and obtain refunds for a balance of $10.00 or more upon graduation, official withdrawal from the university, or at the end of the spring semester. You may request a refund at College Auxiliary Services offices. Faculty and Staff may close accounts and obtain refunds at anytime, using the same procedure.

What happens to money in my account at the end of the year?

Your Cardinal Cash account remains open and funds carry over to the next year unless you request a refund.

How do I withdraw money from my Cardinal Cash account?

Cash withdrawals are not permitted from the Cardinal Cash account.

How do I add money to my Cardinal Cash account?

There are a number of convenient ways to deposit funds to your Cardinal Cash account - visit the Depositing Funds page for further information.

Who can deposit to my Cardinal Cash Account?

Anyone can deposit to your Cardinal Cash account by phone or mail as long as they have your name and Banner number OR
ONLINE, as the account holder, you can designate up to four people to have access to your Cardinal Cash account, set up reoccurring deposits, set low balance warnings and we can even send emails to friends or relatives when your balance gets low.

How do I check my Cardinal Cash balance?

Check your balance online, call College Auxiliary Services or you can check out your balance on your receipt at the time a purchase is made.

My balance from the vending machines shows lower than my actual balance. Is there a problem?

No. Vending machine sales are limited to $10.00 per day in order to discourage card theft. Each day your vending account balance is reset to $10.00 and is reduced with each sale.

What should I do if my Cardinal Card is lost or stolen and what happens after I report it?

Report your card lost or stolen immediately online or call the ID office at 564-3083 Monday through Friday between 8:00AM - 4:30PM
Your card will then be inactivated (no one else will be able to use it)
If you find your card you will need to come to the ID office at College Auxiliary Services in Clinton Dining Hall to reactivate it
For your protection we cannot reactivate your ID over the phone
If you need a new ID the replacement cost is $15.00
You can obtain a new ID card at College Auxiliary Services in Clinton Dining Hall

What is the cost of a replacement ID?

If your card is lost, replacement cost is $15.00
If your card is partially destroyed ("my dog ate part of it") bring in what is left of your card and the replacement cost is $5.00
We accept Cardinal Cash, Visa, MasterCard, Discover, cash or checks

What are the card office hours?

The Cardinal Card ID Office hours are Monday-Friday 8:00am-4:30 pm during fall and spring semesters. Summer hours are 8:00am-4:00pm. There are some extended hours during orientation, please ask your orientation leader for further information.

Where is the Cardinal Card ID Office?

The card office is located in the College Auxiliary Services offices in Clinton Dining Hall.

My card doesn't work at the Fitness Center. What should I do?

If your card does not work at the Fitness Center it may be because your fees have not been paid
Make sure your fees have been paid by calling the Student Accounts office at 564-3120
If your fees have been paid and you continue to have difficulty, please contact the ID Card office at 564-3083 for further assistance.

Is there an iPhone App for my Cardinal Card?

Yes. Simply go to the Apple iPhone App store and download your FREE Cardinal Card App. Name search: Cardinal Cash by JSA Technologies, Inc. With the app you can make a deposit, check your balance and report your card lost or stolen.

Cardinal Card/Cash

FAQ's